FREE SHIPPING ON ORDERS OVER $75

FAQs

Shopping & Payment

Are all items sold in the PIQ stores available online? 

No. Many of the products sold in our PIQ stores are available for purchase online. However, there are certain items that are available only through retail store locations. 

Can I place an order for an item that is currently out of stock? 

No. Sometimes an item sells out temporarily due to popularity. In the event the item you want is not currently available, we hope you will make an alternate choice. You can also sign up for our newsletter to receive updates on new arrivals!

Do you charge sales tax? 

Yes, only if shipped to a New York state address. We are required only to charge sales tax in states in which we have a physical retail presence. 

What credit cards do you accept?

We accept Mastercard, Visa, American Express, and Paypal.

Are any items excluded from discount codes?

Discount codes cannot be applied to custom items, limited edition designer pieces, or consignment items.

 

Shipping & Delivery

How long does it take to process and ship an order? 

Typically orders are processed and shipped within 1 business day after the order is placed with us, subject to item availability and payment authorization. Please note we do not process orders or ship on the following holidays:  President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

How will I know if my order has been placed successfully?

You will receive a confirming email from us indicating your order was received. 

How do you ship?

Our standard shipping method is USPS. 

Do you ship outside of the North America?

While some of our products are available worldwide, we do not currently offer shipping outside of the United States and Canada. If you'd like to have an order shipped outside of this zone, please contact our Customer Service team.

When is my credit card charged?

Your card is charged when you confirm your order.

 

Customer Service

What is the return policy?

We are pleased to offer Refunds & Exchanges on all items excluding original, one-of-a-kind artwork, toys and sculptures, and blind box items. In order to be eligible for a return, the item must arrive at our warehouse in its original packaging and in sellable condition, unless in those circumstances where the product was already damaged or defective when it arrived at the customer's shipping address.

If you are interested in returning your item for an exchange or refund, please contact us as customerservice@piqproducts.com within 30 days of the day the order shipped from our warehouse. A member of our team will contact you within two (2) business days with an RMA (Return Merchandise Authorization) number and instructions on how to proceed Depending on the status of our inventory, we will offer a refund or exchange.

Please note that we do not offer refunds on either the original shipping cost or the cost of return postage. Exchanges will be offered depending on our current inventory. Returns will be processed via the same payment method that was used to process the initial payment.

I did not receive the item I ordered. How do I get the item I need?

Please contact our Customer Service Department immediately at customerservice@piqproducts.com. We will issue a call tag to you so you may send us back the incorrect items, and we will send you the replacement promptly.

Can I return items purchased online to a PIQ store?

Items purchased online may not be returned to a PIQ store. 

How do I report a damaged item?

We guarantee our products. All items are inspected before we ship from our warehouse. We will accept damaged merchandise for a refund or exchange, depending on our current inventory. All damages must be reported to us within 30 days of the day the order shipped from our warehouse. Items must be returned to us in original packaging. If you wish to report a damaged item, please call our Customer Service Department at 800.345.6404 or email us customerservice@piqproducts.com. A member of our team will contact you within two (2) business days with an RMA (Return Merchandise Authorization) number and instructions on how to proceed.

I have not received an order or shipping confirmation. 

All order confirmations are sent to the email address you provided at the time you placed your order. Please check your SPAM box; often emails will be blocked for your safety. If you still do not have an order or shipping confirmation, please contact our Customer Service Department at 800.345.6404 or email us at customerservice@piqproducts.com.

Does PIQ rent or sell my personal information?

We do not rent or sell your personal information or email address. We collect this information solely for the purpose of confirming your order and shipping status, and informing you of special online promotions.

 

Media Relations & Press

How can we feature you?

All media relations and press enquiries should be sent directly to:

press@piqproducts.com.

Are you hiring?

For all employment queries please email your resume to HR at: sales@piqproducts.com with the subject line "FOR HIRE". 

Is your website secure?

Yes. All orders are encrypted with Secure Sockets Layer (SSL) technology. SSL encrypts all personal information including credit card number, name, and address. At no time is your credit card number stored on our website or in our online database.